Vitacost customer support correspondence. Unbelievable.
To: customersupport@vitacost.com
Subject: Fwd: Ship Confirmation from Vitacost.com

Was this order really shipped? I’ve never had anything from the U.S. take this long.

Also, why does it say estimated delivery date of 9/22/2012 – 10/15/2012? When I bought the item it said 7-21 days. 21 days at the outside would be just 10/6/2012.

Can you please assist and let me know what happened.

Thank you,

Doug Lerner

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Dear Doug Lerner,

Thanks for getting in touch with us to find out when you’d receive the healthy goodies you ordered. I see that your package was shipped via DHL. Delivery time averages 7 to 30 days, depending on the destination. Your order shipped on 9/17/12, so if you don’t receive your delivery by 10/17/12, please check back with us so we can investigate.

International orders normally take about 25 days to arrive, but they can take up to 30 days.

Your relationship with Vitacost means the world to us, and we’re committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us at customersupport@vitacost.com.

Friendly regards,

Vitacost Customer Support

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To: customersupport@vitacost.com
Subject: Fwd: Ship Confirmation from Vitacost.com

When I placed the order it said 7-21 days.

Then on the notice it said it had been shipped it said delivery by the 15th, which is 9 days past 21 days. Was it not shipped when you said it was?

Now you are extending this window even longer to the 17th.

Surely you can see why this is not a satisfactory response.

Doug Lerner

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Dear Doug,

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To: customersupport@vitacost.com
Subject: Fwd: Ship Confirmation from Vitacost.com

As you can see, I am unable to read your reply.

Doug Lerner

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Dear Doug,

Thank you for contacting Vitacost where we take the cost out of healthy living. I have some exciting news. After reviewing your account it looks like one of our other customer support specialists have assisted in resolving this inquiry.

If you need anything else, please let us know. We’ll be happy to help.

Friendly Regards,

Vitacost Customer Support

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To: customersupport@vitacost.com
Subject: Fwd: Ship Confirmation from Vitacost.com

Is this a joke?