The Nuro optical fiber outdoor construction was done this afternoon. Nuro, as you might have heard, promotes itself as the fastest home fiber optic network service in the world, with a maximum download speed of 2 Gbps and upload of 1 Gbps. The wi-fi router restricts that further, because there is a technical wireless limit of 450 Mbps.
Here is a summary of before and after speeds, and some comments on the setup process and service so far.
First, using speedtest.net, here is the pre-Nuro, while using NTT Flets Hyper-family and Asahi-net. The download speed was 43.07 Mbps and upload speed 35.07 Mbps.
With Nuro, the best test so far is as follows – download 102.04 Mbps and upload 89.85 Mbps.
So the speed definitely improved. Nuro with So-net is about 2.4 times faster than NTT Flets with Asahi-net. Of course the “hype” is that you will get speeds “20 times as fast,” but realistically speaking I wasn’t expecting that.
If you are familiar with speedtest.net, the meter itself only goes up to 100 Mbps – so the connection could certainly have been restricted by the connection to the speedtest.net testing servers. I will also fiddle with the modem settings (there are different channels and whatnot) and also try different speed testing sites to see if I can get a “knock your socks off result.”
Anyway, this is (1) 2,600 yen/month less expensive, (2) at least 2.4 times faster, (3) includes a free, new higher-speed wi-fi router, (4) has free construction and (5) you get a 20,000 yen cash-back after 3 months deposited to your bank account. So I have no reason to complain about the technical quality or price.
I do have qualms about their promised technical support and the knowledge of their installation and support people. Basically, from start to finish, nobody really knows what was going on. They promise that they will take care of everything. Basically they take care of nothing.
When the fiber optic people bowed and left today I asked, “What now?” Their response, “We just connect the line.”
My NTT Flets line was still connected, as well as my old Apple Airport Extreme. And my new Nuro stuff was just sitting on the floor, unplugged, with no instructions or manuals.
Fortunately I’m not exactly a novice at this, so was able to call support, ask some pertinent questions, and straighten it all out within an hour.
First off, remember the large modem I mentioned in my previous note? I was griping a bit about it being so large compared to the NTT moem. Well, it wasn’t just the modem – it was the modem plus wi-fi router together, which could explain why it is larger that the NTT modem. It also has two SSIDs – so you can run two wi-fi networks. Does anybody know why one might want to do that?
The other smaller device, which they told me originally was the wi-fi router is the optical phone service device. That gets switched over on the 18th.
Once I realized that, connecting over was easy. Of course I didn’t want to use the default SSID and password, because then I would have had to change all the wi-fi settings on zillions of devices in my house. I wanted the network name (Tao Net) and password to be what they were before, so everything would “just connect.”
The Nuro/So-net person said that was not possible and that I was stuck with the SSID on the label. I said, “Nonsense. Can you please double-check that.”
While she was double-checking that I looked up the unit on the Internet and downloaded the PDF manual for it, found out the local IP address for the router and connected. The manual didn’t say so, but typically these things have an initial username and password of admin/admin, and I was able to get in, change the SSID to Tao Net, change the password to what it was on my Airport Extreme, and set a new password for the router, even before she got back on the phone to tell me she thinks it is possible but isn’t sure how. So I told her, and she took notes.
It all wasn’t so bad for me. And it wouldn’t be bad for anybody whose hooked up ADSL or fiber optic service before. But I really don’t see how somebody who hasn’t done it before can do it. However, they do offer a free “home setup” as part of the package. But in that case, you have to make a separate appointment and wait for another day. I guess that’s what a lot of people do.
Also to be careful of – I assumed the NTT Flets and Asahi-net services get cut off automatically. No no no. Basically, I have to do everything myself. So I called NTT and ended the contract (they will send somebody to pick up their modem on the 19th, but stop the service immediately), and then called Asahi-net to end that service.
The optical phone service won’t switch over until the 18th, so I’ll have to call NTT back after that and also quit my analog phone service. It will be the same number though.
So that’s the story. It works fine. If I can coax even higher speeds out – like a few hundred Mbps – I’ll report back. But everything is basically fine. I don’t see any reason not to recommend Nuro as long as you go into it with realistic expectations and realize the process that takes place.