Apple Music, and help I got from Tim Cook

I was interested in trying the new Apple Music subscription service. In fact, I gave a demo to the Hibikinokai group last Sunday.

But I ran into a strange problem when I tried to create my own three month free trial in my main US account.

After signing up, I noticed I was charged $9.99 for the first month, even though it’s supposed to be a three month free trial.

I thought that was strange, so I emailed iTunes support and they promptly refunded me the $9.99.

But… After that, I was not able to sign up for the free three month trial. At the last step, I would get a warning telling me that since I had previously paid for Apple Music I was no longer eligible for the free trial.

I contacted iTunes support, and they told me there was nothing they could do about it, because that’s just the way it is. It didn’t matter that I was accidentally charged to begin with and refunded. The system saw that I had previously paid, and as far as it was concerned that was that and I just could not have the free trial.

That didn’t make sense to me, so I sent an email directly to Tim Cook. His email address is easy to find.

Within less than a day, one of his assistants got back to me to help.

We tried various things. First she tried to reset something, but when I went into try I ended up with the same warning at the last step that if I pressed the button I would be charged $9.99.

She also had me try from a different device, but it was the same result.

Finally, she emailed me back to say that she had deposited $30 credit to my iTunes account and I could use that for my three month free trial. Or for whatever. Sure enough, when I checked, there was $30 waiting for me.

So problem solved.

Now I can say I’ve written directly to both Steve Jobs and Tim Cook and gotten a response both times. Of course with Steve Jobs, he actually emailed me back directly. With Tim Cook he had an assistant write back. But that’s fine.

Now I can check out Apple Music and see if it can improve my mood. I’ve been rather down lately.


Comments

Apple Music, and help I got from Tim Cook — 2 Comments

  1. Now isn’t that the biggest pain? That never should have happened.

    But, like you said, you got to contact Tim Cook’s Secretary! And you’ve previously “spoken” to Steve Jobs!

    I’d say you’re a down right Celebrity!

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