The final final result of dealing with the iPhone 7 Plus display brightness problem

A truly final note. I swear….

As mentioned in my last post, I decided to return the iPhone 7 Plus I got from my carrier (Softbank) to Apple and take them up on their offer for a full refund.

I ordered a new one direct from Apple, which arrived the next morning. Just now the delivery company picked up the original iPhone 7 Plus to send back to Apple, and now I’m left with a more sane two iPhones: the iPhone 6 Plus I want to give my sister, and my new iPhone 7 Plus.

The display is about the same (I think there is a manufacturing issue where there happens to be a lot of variation) but it’s fine. Looking at it you would say, “What a nice screen.” My objection all along has just been Apple stating “it’s 25% brighter” etc. But I’m just too stressed about it to obsess about it any more. This definitely falls under hashtag #FirstWorldProblems. But the screen is fine. Apple should fix their advertising though, because what they are saying isn’t true. And while I’m sticking with Apple, I’ll certainly be more hesitant before making any new Apple purchases – and make sure there is an easy return for anything I’m not satisfied with it. Dealing with Apple support can be very stressful. I’m glad the VP’s liaison stepped in to assist.

Anyway, the whole thing wasn’t a complete waste of time. I ended up with:

1. A newer iPhone 7 Plus and another full two years of AppleCare warranty.

2. I actually ended up with a net 9,000 yen discount off the final purchase because of a discrepancy between the Apple price and the carrier’s price.

3. And the new iPhone 7 Plus is unlocked immediately, which means I can use it when I’m in Boston next month (instead of having to wait the full 6 months before I could have unlocked the carrier’s iPhone).

So I’m going to reset the iPhone 6 Plus and send it to my sister and just not worry about it anymore.


Leave a Reply

Your email address will not be published. Required fields are marked *