Verizon “support”

Note: Here is a transcript of a support chat I just had with Verizon. After this I just gave up and used my bank’s bill pay to mail in a check for $3.49.



Your Question: I’ve been using online bill pay for 6 years, but 2 months ago it stopped working. Both Customer Service and Web Support are giving me run-arounds and not helping. I posted in the support forums and a moderator opened a support ticket where they gave me a link to this chat.

A Verizon Representative will be with you shortly. Thank you.

Agent Laura has joined. (11:41:21)

Laura : Chat ID for this session is 05201518491. (11:41:21)

Laura(11:42:01): Thank you Doug for using Verizon Social Media Support, my name is Laura. I will be your chat agent and apologize in advance for any inconvenience you are experiencing

Laura(11:43:07): Before we can proceed Doug, I need to verify the name, address, and telephone number that is associated with the account. This is standard Verizon policy and procedure to help secure your account and personal information.

Doug Lerner(11:44:04): The name is my mother’s name, Rita Lerner. The number is 617-xxx-xxx. It is installed in her room at her senior center at 1xxx Centre Street in Boston.

Laura(11:46:10): Thank you Doug, what is your relationship to Rita Lerner?

Doug Lerner(11:46:23): Are you asking me what my relationship is to my mother?

Laura(11:47:10): Thank you Doug, one moment while I secure and confirm the account.

Laura(11:54:00): Ok Doug we will have to create a Social Media Case for you and research this issue during the when our DSL customer service center is open.

This session will automatically timeout in one minute. Please respond.

Doug Lerner(11:54:47): What is a “Social Media Case”? And what does this have to to with DSL? This is an ordinary landline with no Internet services.

Laura(11:56:18): I apologize…the account is not DSL

Laura(11:56:29): It’s for a regular phone line.

Laura(11:56:40): At this time I do not have any access to your username and password.

Doug Lerner(11:57:01): Do you want access to my username and password?

Laura(11:57:12): We will have to contact the Customer Service during regular business hours to rectify this issue.

Laura(11:57:27): It’s nothing I would be able to do with it.

Doug Lerner(11:57:27): Will you be doing that?

Laura(11:58:08): My system does not allow me to change the password on regular copper accounts.

Doug Lerner(11:58:32): I will end the chat. Goodbye.

Your session is now closed.

A Microsoft infographic currently going viral on social media, for unintended reasons

Amusing article. I like this sentence from the piece:

I have to assume that a final pane showing a worker dead in a coffin, arms crossed peacefully over a Surface Pro, was only omitted due to space considerations.

Here’s a link to the entire article:

This Microsoft ad paints a terrifying future where employees are working literally 24 hours a day



OS X 10.10.3, the new Photos app and iCloud

I just installed OS 10.10.3. Download of the 2+ GB upgrade took about 10 seconds. Installation was very quick.

Now I’m upgrading my iPhoto library with 100+ GB of decades of photos to the new Photos app. It’s 64% done as I’m writing this and I wonder what it will be like.

The new Photos feature with iCloud seems very intriguing. They keep all the full res photos in the cloud thus freeing up space on your computer, iPhone and iPad – which retain cached versions and the high res versions are automatically visible on demand.

But… Apple’s iCloud storage costs are crazy high compared with other services these days. For example, Amazon just dropped their unlimited photo storage to $12 a year. Apple is $4/month for 200 GB.

However, if you have less than 5 GB of data it’s free, and 20 GB is just $1/month. Still, compared with Amazon it’s very high.

And then there is OneDrive by Microsoft. 30 GB is free. And if you subscribe to Office 365 it’s only about $70/year and comes with 1 TB of cloud storage plus all the latest Office apps.

I think Apple – never the big price competitor – is going to have to lower their cloud storage prices. Unless enough people with low storage capacity i-devices decide they want to see all their photos everywhere and think the high cloud storage cost is worth it.

Well, as I’m finishing this post Photos has finished migrating my photos and I see a picture of my mother standing at a counter chatting with somebody with the date July 5, 2020. Not a promising first sign…